About Us
Digital Fusion AV is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@digital-fusion.co.uk.
VAT Registraion Number: GB 992 3540 00

Our Contact details:
Digital Fusion AV Ltd.
28A Chorley New Road
Bolton
Lancashire
BL1 4AP

Call Us
TEL 0845 474 7869
FAX 01204 523435
Email Us
sales@digital-fusion.co.uk  

Making A Purchase :
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to £ pound sterling or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling :Shipping rates vary between location. We do not charge for handling..

If you feel that the shipping charge is to high while ordering please contact we will reevalute and advise the charges.

If you wish to enquire about International orders and shipping, please do not hesitate to call us direct on (International +44 (0)845 474 7869), fax us on (International +44 (0)1204 523435) or email at sales@digital-fusion.co.uk

Delivery Schedule :

We make every effort to ensure that your order is shipped within 24 hours. Availability for every item we stock is usually displayed on our website. When an item is not available for shipping within 24 hours, we will ensure that it is shipped the same day that it has arrived at our main office.

Should any potential delivery problems arise, we will make contact with you immediately either by phone or by email.

If you wish to enquire about International orders and shipping, please do not hesitate to call us direct on (International +44 (0)845 474 7869), fax us on (International +44 (0)1204 523435) or email at sales@digital-fusion.co.uk

Back Orders :
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges :For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us on sales@digital-fusion.co.uk, alternatively, you can call on International +44 <phone without first zero>) or fax us on 01204 523435 or write to us at 28A Chorley New Road Bolton Greater Manchester BL1 4AP United Kingdom
Privacy Policy Digital Fusion AV LTD do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spamData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy
If you have changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations you can do so provided you inform us of your decision within 7 days of receipt.

The item must not be used and must be 'as new' when returned to us.
e.g. if you have opened the box to examine the product you need to have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. Once you've informed us that you wish to return goods under the Distance Selling Regulations, you have 28 calendar days to do so, at your own expense. Once the item is received at our Warehouse, we'll issue a full refund for the product to your original payment method. You'll receive a refund providing your product has not been used or installed.

Please note this policy has some limitations and does not apply to business customers

Cancellation
If you wish to cancel your order, please contact Digital Fusion AV LTD. If goods have been dispatched Please follow refunds procudure below.

Refunds
All items incorrectly supplied will be replaced/refunded upon customer request.

WEEE "Waste Electrical and Electronic Equipment"
What is WEEE?

• The Waste Electrical and Electronic Equipment Regulations (2006 No. 3289) (WEEE) is a new UK legislation designed to address the environmental impact of waste electrical and electronic equipment
• The regulations have been put in place to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection
• Both Digital Fusion AV and our customers can assist in recycling waste electrical and electronic equipment
• We cannot recycle it unless you return it, so our customers have an important role to play in helping us to recycle
• Digital Fusion AV will undertake their responsibility as both a Producer and a Distributor to dispose of these goods in line with European legislation

How do I know if my product is covered?

Please click here (PDF 68kb) for more details of products that are included in the WEEE Directive

How do I recycle my old products?

• It means that you can return waste electrical equipment to Digital Fusion AV when you are purchasing a new product from us under our distributer obligations*
• When you have finished with a WEEE product, please do not put in your domestic waste bin, as it will not be recycled
• Please Contact us to arrange a convenient time for you to deliver the old item back to us (at no cost to you)
• Please quote your Digital Fusion AV product order number and describe the item that is to be recycled
• Please give details of the Pick-up address and convenient times for collection
• Please carefully package any item for collection in advance to avoid transit damage
• We will then deal with the waste product in an environmentally responsible manner, at no cost to you

*It has to be like for like (e.g. a laptop for a laptop, not a TV for a laptop).

The RoHS Directive

The RoHS Directive, also known as EU Directive 2002/95/EG, came into affect on July 1st, 2006.
The RoHS directive mandates that electrical and electronic products put into the European market within EU states shall contain restrictive levels of the following substances:

• Lead (Pb)
• Cadmium (Cd)
• Mercury (Hg)
• Hexavalent Chromium (Cr6+)
• Polybrominated Biphenyls (PBB)
• Polybrominated Diphenyl Ethers (PBDE)

New Electrical and Electronic goods are marked with a crossed out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Digital Fusion AV is fully committed to comply with the RoHS Directive. If you have any queries, please Contact us